If they are not prequalified, and they have participated in the Wolf Rebate or NCP, we will not give them the 5% Loyalty.If we qualify a customer for Loyalty and then they decide to participate in the Upgrade and Save Promo or purchase an NCP qualifying package, we will redeem Loyalty with no questions asked, and they will receive both.In a Loyalty program qualifying situation, if the Customer mentions using the Wolf promotion or NCP, we should not offer Loyalty. If the customer continues to pursue the topic and request to do both, assign them to a Customer Advocate for handling.Let them know it is not an option to use both the NCP with any other savings. If someone is questioning being able to use the NCP along with another promotion or the Loyalty program, please review the terms of the offer with them. See also, National Consumer Promotion Redemption Order Lookup. Contact Pam Larson, and ask her to add the $1000 Rebate Check to the Redemption Order.Via SZCP button on the ticket, launch MIZE, find the customer's contract, and cancel it.SZCP contracts can only be canceled within 90 days of plan selection with no claims submitted against it.If a customer has already selected SZCP and would like to switch to the $1000 rebate check: If additional warranty is the goal, consider extending the warranty for an agreed upon time using CS Warranty Extension.Can only be done if the redemption order ($1000 check) is still in PENDING status.If a customer has already selected the $1000 rebate check and wants to switch to SZCP: Requests to Make Changes to the Qualifying Package Selections The new serial number is extremely important if selecting SZCP, as it cannot be transferred to another appliance.Instruct the customer to use the new unit's serial number.If a customer has a unit from the original invoice replaced prior to redeeming their NCP package: Refer to Process NCP Redemption when Wolf or Sub-Zero Product Delayed. Delayed products may qualify for extended warranty.Product Support Use Only: Refer to Corporate Promotion Exception Request.Request copies of the customer's invoice(s) and attach them to the account.Advise that Product Support can review their case. Advise we understand the request, restate the terms of the program, and explain why they do not qualify based on the specifics of their situation.Bottom line? More flavorful, delicious food for you, your family, your guests.If a customer requests to qualify for the 2022 NCP when they do not meet the terms of the promotion: Storage capacit for the BI-42S is a generous 16.3 cu. A magnetic door seal system locks in cold, while an advanced microprocessor monitors each section of your Sub-Zero for pinpoint climate control. An air purification system inspired by NASA technology scrubs the air of ethylene gas, bacteria, mold and viruses. With dual refrigeration, fresh foods thrive in a humid yet chilly climate, while frozen and convenience foods get the dry, frigid air they need. That means crisper greens, juicier peppers, blueberries that burst with flavor – even weeks after you’ve brought them home from the market. Well, it doesn’t have to be that way – the Sub-Zero 42” Built-in Side-by-Side Refrigerator keeps your food fresher longer with the most advanced food preservation technology available – a technology developed through almost 70 years of research. You’ve seen your share of past due, even spoiled food in the refrigerator. Here's how Sub-Zero describes this popular model: Sub-Zero 42″ Built-In Side-by-Side Refrigerator Freezer And ever since, they've been improving and perfercting what already seemed perfect. When it comes to Sub-Zero, well, they pretty much invented the built-in refrigerator for the home.
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